If you forgot your password, please use the 密碼 / Password [忘記密碼/forgot password?] reset function. You will receive an email containing further instructions at the email address associated with your account. If you forgot your username, you can either 1) register for a new account or, 2) contact library support at email@example.com and provide us with your email address associated with your account and we will contact HyRead Support for assistance. Please allow at least 2-3 business days due to being in different time zones.